Help & Support

Get the help you need to make the most of BricsHr. Find answers to common questions, learn how to use our features, and contact our support team when you need assistance.

24/7 Support

Around-the-clock assistance available

Getting Started with BricsHr

Platform connects professionals with companies across BRICS countries.

Create account and choose Candidate or Recruiter profile
Complete profile with accurate information and upload CV
Use AI-powered matching system for opportunities
Apply to jobs or post job openings

Account & Profile Management

Manage account settings, profile information, and privacy preferences.

Access account settings from profile icon
Update personal information in "My Profile" section
Manage notification preferences
Configure privacy settings and enable two-factor authentication

Job Search & Application Process

Search for jobs, apply to positions, and track applications.

Use search filters to find matching positions
Save job postings to favorites
Read requirements and customize application messages
Track application status in dashboard

Recruiter Tools & Features

Tools to find, evaluate, and hire talent efficiently.

Post job openings with detailed descriptions
Use AI-powered candidate matching
Access candidate database with search filters
Schedule interviews and collaborate with team

Subscription Plans & Billing

Subscription plans, billing processes, and payment management.

Choose from Basic, Pro, or Enterprise plans
Secure payment processing with automatic renewal
Access billing history and download invoices
Upgrade/downgrade plans with prorated billing

Security & Privacy Protection

Security measures and privacy protections for your data.

AES-256 encryption for all data
GDPR and CCPA compliance
Two-factor authentication available
Control data visibility through privacy settings

Troubleshooting & Technical Support

Help with technical issues and platform problems.

Clear browser cache for loading issues
Use supported browsers with JavaScript enabled
Check internet connection and refresh page
Contact support for persistent issues

Frequently Asked Questions

Find quick answers to the most common questions about BricsHr platform and services.

What is BricsHr and what services does the platform offer?

In which countries do you operate?

How does the AI matching algorithm work?

Can I try the platform for free?

What pricing plans are available and what do they include?

How do I post a job and how much does it cost?

What guarantees do you offer if a hire is unsuccessful?

How can recruiters pre-screen and schedule interviews with candidates?

How can candidates apply for jobs?

How do you handle users' personal data?

What should I do if I encounter a technical problem or bug?

How does customer support work?

Do you offer integrations or connectors?

What are the criteria for a verified company or trusted candidate?

Can you share success stories?

Still Need Help?

Our support team is here to help you succeed. Get in touch through any of the channels below and we'll respond as quickly as possible.

Phone Support

Get immediate assistance for urgent issues

Available 24/7

Email Support

Detailed support for complex questions

Response: 2-4 hours

Office Location

10, Anson Road, #11-20 International Plaza, Singapore (079902)

Our support team is committed to providing you with the best possible experience on BricsHr. We typically respond to inquiries within 2-4 hours during business hours and within 24 hours on weekends.

For urgent technical issues affecting platform access, please call our support hotline for immediate assistance.